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Consulting

We committed to giving expert advice to people working in a professional or technical field.

Our consulting services bring added value to our portfolio of clients, investors, and organizations by improving their performances of projects and optimization of resources.

Our consulting services

Green Shift Group's management consultants help our clients improve the effectiveness of an organization’s strategy, risk, performance, assets, operational processes, and structure.
 

Our consultants analyze, provide advice, and solve complex issues. We help in identifying areas where the company can add value, improve business performance, strengthen culture, and support the improvement of skills within the organization.


"The improved performance takes two forms:
-> Alignment with goals and the ability to execute!"



Operations management | Project Management | Risk Management & Risk Management Framework | Training

Sales Performance Management | Business Growth & Innovation | Business Development | Business Management


Change Management | Turnaround | Transformation & Transition Management


People, Culture, and Organization | Sustainability | Procurement & Supply Chain | Asset Management
Business Sustainability Management


Corporate Strategy & Targeting

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Sales Performance Management

Sales performance management ensures that organizations align sales performance with corporate objectives and sales strategy. Through more effective and efficient processes for managing sales territories and coverage models, planning and distribution of sales quotas, and calculating incentive compensation plans, organizations adopting SPM have increased revenue and improved sales margins. We help our clients to manage and optimize their sales performance.

Developing companies are increasingly orchestrating multi-channel dialogs with their potential clients and their clients. This is not a risk-free task. We assist our clients in aligning their sales organization with the appropriate segmentation of their customers.

 

We can identify and source suitable sales partners who can build turnkey sales organizations and help define the benefits and unique features, especially for our client’s products product. Then we take care of the essential marketing and communication and track successes and developments (targets) with efficient controlling measures.
 

  • Development of sales & go-to-market strategies.

  • Building sales channels

  • Development of appropriate procedures and naming of proper distribution channels

  • Identification of suitable partners

  • Customer reasoning and defining of sales procedures.

  • Definition of USP's (Unique selling point) competitive analysis

  • Sales performance management and monitoring of all sales channels
     

When hiring a new sales force to build up a sales organization, the definition and implementation of well-structured and role-specific compensation plans become relevant.
We help companies to set up customized employment contracts, as well as sales agreements.

The improvement in sales performance affects the entire company. It embeds the five areas strategy and aims, marketing and sales, processes and organization, IT support and system, and humans and corporate culture.

The following issues are considered:

  • Sales Performance is an issue that concerns the entire management - and not only the sales manager or sales management.

  • Sales process evaluation and the consideration of an agile sales organization are fundamental drivers of sales performance.

  • Implementing a sale methodical – from acquiring new customers to winning back customers.

  • The systematic analysis of customer data is just as important for the optimization of the performance portfolio and sales management as the integration of external market and competition data.

  • The connection to corporate management within planning and reporting systems is fundamental for a sustainable success

  • We use a sales performance audit as the first access to the topic. It offers a systematic frame to identify essential fields and enables the derivation of targeted measures. All company-relevant areas are covered using interviews with structured questionnaires and workshops. Eventually, we help our clients to help themselves as they mostly know where the adjusting levers for a successful improvement in sales performance are.

Business Growth & Innovation

A sustainable and profitable strategy plan can only achieve real business growth.
Understanding the market, the business opportunities, and the involved risks is key to ensuring the successful development of your new business or increased business.

We help companies to reach their full potential within their core business as well as new markets and segments - and achieve organic growth through different strategies such as:

  • M&A strategy

  • Due diligence

  • Structuring & Financing

  • Monitoring transactions

  • Portfolio expansion

  • Market Expansion

Turnaround

There are many reasons why a business could face financial distress. Still, the important thing is to recognize this situation and work with effective solutions, which a specialist can help you to identify.

Often, these problems can be a deterioration of your company’s stock price, the need to lay off employees, or debts higher than the revenues, leading to a lack of your creditor payments. Outdated products or services and poor management of resources such as labor and capital may also be indicative of a business that needs to investigate turnaround strategies.

 

The first step to help your business turn is to acknowledge the problems causing the downturn. Our specialists will help you to examine the company’s management and to identify bottlenecks and problems. Our turnaround team will examine the primary causes of your company’s downfall and conceive a strategic plan that may include revitalizing, restructuring, or repositioning the business.

Business Sustainability Management 

Business sustainability management is the practice of managing a company's operations, processes, and resources in a way that balances economic, social, and environmental concerns to ensure the long-term viability and success of the business.
 

This involves implementing strategies and practices that minimize negative impacts on the environment and society, while also creating value for stakeholders and contributing to the overall well-being of the community.

Business sustainability management typically involves a range of activities, such as assessing and managing risks and opportunities related to sustainability issues, setting sustainability goals and targets, implementing sustainable practices in operations and supply chains, reporting on sustainability performance, and engaging with stakeholders to ensure transparency and accountability.


Overall, business sustainability management is an important approach for companies to adopt as it can help to improve their resilience, competitiveness, and reputation, while also contributing to broader efforts to address social and environmental challenges.

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Business Management

GSG gives you the tools to analyze the big picture of your business, and together with our management consultants, we will provide you with the right insights to make the best decisions.


Our experience gives us a broad knowledge base to help our clients operate through complex processes of organizational restructuring, improving finance control, and managing your talent pool.

Our experienced consultants will craft a tailor-made strategy to expand your company’s results and increase your business efficiency.

Corporate Strategy & Targeting

GSG can support you in aligning your corporate strategy to functional practices within and across multiple business units. We can help you find and retain the skills you need to manage your company and support you in establishing disciplines and processes that will allow you better control your business, departments, or units.


Strategy solutions include:

·         Intellectual property

·         Brand management

·         Sales performance

·         Market entry strategy

·         Corporate strategy

·         Growth strategy

Business Development

We will tailor the best solution for your company and ensure your success in your market expansion.

 

Business development includes:

·         Analysis

·         Strategy

·         Activation

·         Implementation.

Change Management

What does a GSG change management consultant do?
 

A change management consultant is responsible for implementing new concepts within a company and helping transform the ways in which the organization operates.

A main duty of a change management consultant is acknowledging the areas where there is a need for change and assessing how this will affect the organization.

As a GSG change management consultant, identifying which areas require a change in an organization is key; this could be employees, business systems, or processes. As well as acknowledging the changes that should be made, it is also the task of a change management consultant to ensure these changes are implemented. 

Change management consultants must be capable of assessing situations and considering employees and business aims.
 

Creating and carrying out plans and ways to sensitively communicate potential alterations to employees is important. Our clients should focus on the benefits these changes will bring, but honesty is key to keeping employees onside. 
 

Change management consultant responsibilities.

  • Overseeing and leading any change management projects, including the research, implementation, and assessment from start to finish

  • Managing the communications and views internally

  • Creating and conducting the coaching and training sessions, including e-learning for various audiences, including customer management and leadership. 

  • Understanding the objectives and being able to project these in the classes.

  • Understanding sales initiatives and prospects and being involved in internal sales meetings. 

  • Ensuring project goals are met and executed by working with numerous internal resources

  • Mentoring and supporting junior team members and assigning tasks where relevant 

  • Long-term relationship building with both clients and colleagues. 

  • Ability to acknowledge and address any client issues and resolve these with the intent of exceeding client expectation

  • Helping with and leading any colleague engagement programs to do with internal change management 

  • Identifying suitable communication strategies and building on these, reviewing the plans, and delivering reports to the executives
     

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Operations Management

Operations management is the administration of business activities to accomplish goals, achieve higher productivity, and maximize profitability. Operations management is the branch of management that administers the complete production timeline of a service/ product from the input stage to the finished stage, including planning, organizing, and supervising the operations, manufacturing and production processes, and service delivery to lead to the desired outcome of high-quality product/service that meets the demands of the clients.

Operations management involves managing a wide range of tasks – devising strategies is of utmost importance to execute the tasks efficiently. Strategies of operations management could include, but not be limited to the utilization of data, handling data, inventory analysis, identifying departments or specific processes within departments that need overhauling, social accountability, departmental collaboration, human resource management, and many more.


Operations management is the heart of any organization.

Below are statements that explain the importance of operations management.

 

  • Operations management oversees the complete operating system of an organization.

  • Operations management is essential for organizations to manage their daily activities seamlessly.

  • Operations management controls all the processes and handles issues including design, operation, maintenance, and improvement of the systems. It also maintains smooth, effective, timely production of products and services even when unexpected situations arise.

  • Operations management helps improve the reputation of an organization and thus has a positive influence on its capability to achieve growth and stability goals.

  • Operations management ensures that products meet the quality standards and customers’ expectations. Thus, satisfied customers also mean customers buy from you again and referrals, which further improves brand value, giving a competitive edge in the market.

  • Operations management includes recognizing and optimizing the processes included in the production of services or goods, which can help cut costs. Thus, operations management facilitates selling more products/services and reducing costs, which means increased revenues and enhanced growth of an organization.

  • Operation management motivates the employees toward their roles and improves employee productivity.


Operations management constitutes diverse responsibilities, from product development to project management.
 

  • Capacity planning – Operations management involves evaluating the number of products or services a company can sell or distribute in a particular period.

  • Product design/service design – Product design or service design involves generating new ideas and creating a service or product to ensure that the products sold/ services rendered to customers meet their needs and expectations. Operations management needs to consider the cost-efficiency of a product while ensuring that it meets the needs of customers.

  • Quality control – This includes quality management or quality assurance as dealing with monitoring services or products through each step in the production process or service operations for probable issues or errors.

  • Process improvement and optimization – This involves evaluating the steps involved in a process and recreating the process totally or restructuring the steps to maximize efficacy.

  • Supply chain management – This involves managing the supply chain process by maintaining control of sourcing of the supplies, the production process, inventory management, sales, and distribution, at affordable rates. This results in lower overhead costs, effective production, and timely delivery of products.

  • Operations management is parts responsible for high-level strategizing and planning.

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Procurement & Supply Chain 

What does a supply chain consultant do versus what does a procurement consultant do?

A supply chain consultant advises companies and organizations about their supply chains. They observe how a supply chain functions and offer advice and suggestions that may improve its overall efficiency or effectiveness.

A procurement consultant is responsible for researching and analyzing the supply marketplace of your given industry. This would include conducting market intelligence analysis by collecting data regarding patterns and costs.


SUPPLY CHAIN
(Analysis & improvements)

Supply chain operations often provide significant improvement opportunities through enabling systems, metrics, clear roles, and responsibilities, and shared accountability to drive performance.

GSG helps organizations to holistically review supply chains and identify a range of initiatives that will deliver benefits back to the organization.
 

TARGETING

  • Site visits, data analysis, and process mapping.

  • Engagement of key stakeholders.

  • Supply chain assessment and strategy development.

  • High-level analysis of opportunities for improvement.

  • Prepare indicative effort, risks, and benefit estimates for proposed improvements.
     

EXECUTION

  • Current state mapping and analysis.

  • Supply chain strategy.

  • Gap analysis and readiness assessments.

  • Identify improvement opportunities, including indicative effort, and dependencies.

  • Risks and benefits estimate for proposed improvements.

  • Supply chain improvement roadmap to unlock value identified.
     

PROCUREMENT
(Capability assessments & development revisioning)

SGS support our clients to assess, develop and implement fit-for-purpose procurement and purchasing models and contemporary best practice policy, procedures, and toolkits to support organizations manage their third-party spending effectively and efficiently while ensuring compliance.
 

TARGETING

  • Review relevant existing policies, procedures, systems, and related documents and understand key roles and responsibilities. (Hereunder compliance with management system)

  • Review current spending and purchasing behaviors and practices by category / key suppliers and business areas.

  • Map against current organization objectives, best practices, and relevant changes in legislation e.g., revision and update of all policies implemented (Incl. revision of contracts and agreements)

  • Stakeholder engagement and consultation through workshops or interviews

  • High-level analysis of opportunities


EXECUTION

  • Current state analysis including identification of key gaps.

  • Opportunities identification, assessment, grouping, and prioritization considering indicative effort and dependencies to map key recommendations.

  • Roadmap recommendation for key components - governance, process, systems, and functional scope

  • Agree on proposed documents for updating (Revisioning).

  • Draft or revise agreed documents in line with proposed changes.

People, Culture & Organization

The people in each company, determine to a high extent the levels the business will attain. The company’s organization of the workforce is therefore critical to its success, and people within the company are a direct source of competitive advantages. Successful businesses are flexible and goal-oriented, with the correct leaders in the right positions. These leaders have strong change management capabilities and are easily adaptable to disruption and evolution.
 

Our GSG consultants help companies seek out the right people and implement organizational structures that ensure employees actively work toward a winning strategy.

Sustainability

Correct sustainability is where environmental, social, and economic factors work together and all organizations need to embrace sustainability and prioritize a framework. With the growing focus on ESG and carbon emission reporting, not to mention the rising consumer consciousness of environmental impacts, sustainability is now a vital and critical requirement for staying in business.


We support our clients in creating a baseline – Where are we now and where are we going? We help to create a strategy for managing risk and working towards ESG compliance. It is a fact that sustainability is at the heart of long-term business success. We offer our technical and policy knowledge of current sustainability trends executing strategic opportunities and creating value for our clients across multiple industries.

 

We span from strategic advice and drive actionable strategies and change throughout their organization, business activities, and supply chains to achieve, communicate and monitor the impact of social, environmental, and economic benefits achieved.

We onboard our clients to their sustainability journey, from CSR, SDG, and ESG through a strategy, execution, monitoring, and optimization to avoid all greenwashing concerns and risks.


Performance Assessment

A successful sustainability journey begins with detailed and accurate assessment activities, from benchmarking and material, environmental risk, and organizational capability assessments, to financial portfolio environmental risk and techno-environmental assessment, to social and governance evaluations.     

Strategy and baseline

With a baseline status quo defined, we collaborate with clients to develop a vision and strategy for sustainability within their organization and operations. This ranges from KPI setting to sustainable procurement and implementation plans, supported by training and capacity-building programs.


Design and execution

Embracing sustainability is both an organizational and cultural shift. Our specialists help clients to adopt sustainable planning and design, gain relevant certifications, carry out ESG due diligence, and improve their asset management. These are backed by sustainability auditing, monitoring, and evaluation to ensure progress endures.


Enable Transparency

Our sustainability services also include dynamic reporting and disclosure services, supported by innovative digital tools and practices. These provide regular and meaningful updates for various groups of stakeholders while gaining a clear understanding of the commercial implications of performance.
 

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Transformation & Transition Management

Outsourcing contracts typically consist of several phases of service delivery referred to as Transition and Transformation.

Transition services are a complex process involving many factors. When outsourcing with Green Shift Group, you gain the benefit of our qualified transition professionals and their dedication and experience in providing fully scalable project management capabilities. We ensure a smooth transition that is free of risks, by clearly identifying the threats and putting in place effective mitigation plans. We ensure productivity improvement by clearly defining the roles, responsibilities, and deliverables that result in a faster start-up, and less rework. Transparency and clear communication are key to our consultants.

Following the successful completion of the transition, the transformation phase describes jointly agreed optional projects undertaken to enhance the technical and business environment to an agreed level. Transformation is managed as a series of projects in parallel with GSG delivering steady services. In some cases, where business imperatives require it, the transformation can be run in parallel with the transition. The projects undertaken during transformation can be standard or customized.

Typical risks involved in transition include:

  • Full or partial interruption of service.

  • The departure of key employees.

  • A shortfall in skills and knowledge.

  • Compromised security levels.

  • Availability of appropriately skilled resources.

  • Lack of transparency.

  • Miscommunication.

Project Management

A client can seek temporary professional support if it requires project management expertise or needs advice from an external party.
 

Our GSG Project management consultants can help businesses in resolving problems related to leadership, operations, performance, and more. To accomplish this, these consultants work closely with said companies.

The roles of the project management consultant are many.


But some of their main responsibilities could involve:
 

  • Getting familiar with the business of the company.

  • Directing some aspects of the projects including guiding members of a project team, assisting the project manager in creating a sound strategy, assessing project risks, and more.

  • Helping in the proper distribution of the available project resources

  • Developing innovative solutions that help achieve organizational goals.

  • Analyzing business-related data to identify problems in projects before they arise.

  • Setting up project management strategies

  • Creating project plans

  • Creating roadmaps

  • Advising the project team in areas of their immediate expertise.

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Risk Management & Risk Management Framework

A risk management framework (RMF) is a set of criteria dictating how businesses should be structured and monitored to protect their assets.
Risk is a natural part of the business. Any investment, new product, expansion into a new market, or even a shift in structure or employee responsibilities may cause disruption, and that’s to say nothing of ever-present outside risks. On the other hand, taking too firm of a stance against risk may stunt business growth, preventing a company from reaching its potential. Instead, top businesses understand how to approach dangers strategically, calculating rewards vs. risk so as to minimize risk potential without also hindering their growth opportunities. To do this, many businesses adopt an enterprise-wide approach to securing operational processes, in the form of a risk management framework.

An RMF takes a systematic approach, helping to identify and mitigate business risks of all kinds.
 

What are the core components of a risk management framework?

Although there are different variations for specific use cases, most risk management frameworks consist of essentially the same components:

Identification

Before a business can protect itself from risk, it needs to be able to recognize dangers as they arise. The identification component of risk management helps define the risk universe—a complete catalog of all possible known risks facing the organization and its assets. These risks should be broken down into specific categories, including digital risk, ESG risk, vendor/third-party risk, quality risk, business continuity risk, people risk, environment, health, and safety risk, ethics and compliance risk, privacy/legal risk, financial risk, operational risk, and technology or cyber risks. With a clear idea of potential threats and uncertainties, the business next needs to further categorize the risks as either core risks (essential risks that help drive growth) or non-core risks (unnecessary risks that can and should be eliminated wherever possible).

Graphic outlining the components that make up a risk management framework.
 

Measurement and assessment

Understanding the risks themselves is only part of the equation; risk management demands that businesses next look at themselves in terms of the likelihood of a specific risk or risk category, and what the organization stands to lose in the event that they encounter the risk. In calculating these risks, businesses must remember to consider the overall impact of the risk. This will help them prioritize risks based on damage potential and the likelihood of occurrence to determine their risk threshold.

 

Mitigation

After identifying and prioritizing risks, the next step is to develop effective risk mitigation plans. A proper risk mitigation plan will allow the business to determine which core risks to accept, which ones to minimize or eliminate, and where to start. At this point, an effective issue or POA&M management process should be used for tracking and establishing an audit trail.

 

Reporting and monitoring

Throughout the RMF process, monitoring and reporting remain of paramount importance. Depending on the business and industry, risk management reporting should be automated and accessible in real time via dashboards. These dashboards should be accessed not only by qualified risk personnel who take on the responsibility of adjusting risk-exposure elements to better account for current dangers but also by the front line and C-suite. Any industry-specific reports should be created for review and authorization. Proper risk monitoring and reporting may also play a part in maintaining compliance with established standards.

 

Governance

A risk management framework is just that: a framework for supporting and structuring risk management in business. It is not a complete risk management solution by itself; it relies on everyone involved to adopt and follow the practices established in the framework. The governance components in RMF solutions are designed to help employees understand their roles and responsibilities, assign duties, and establish the authority of risk management leaders.

 

What are essential RMF Steps in IT?

Risk management frameworks exist to help protect every aspect of the business from possible dangers. This includes the risks posed by unwanted or faulty products, volatile markets, poorly executed business plans, etc. But with the ongoing proliferation of digital systems, some of the most obvious risks facing organizations today are risks to IT systems.

 

IT risk management frameworks are designed to help businesses and even government institutions identify possible data risks, determine which systems they pose a threat to, and what options they have for preventing or remediating said risks. The steps across various RMF standards are very similar, let’s take NIST RMF as an example. It is one of the most stringent and used to authorize systems within the U.S. federal government. It can be broken down into five essential stages:

Classify IT systems.
 

Review and categorize all IT systems within the organization. Define system boundaries and identify which kinds of information types are associated with the system. Likewise, take into account relevant information relating to the organization itself, the system’s operating environment, connections to other systems, and intended use.

Choose and implement security controls.

Next, choose the right security controls. An organization’s security controls are the management, operational, and technical safeguards available to an organizational information system, designed to help protect the integrity and availability of the system. Different security controls are naturally more effective for specific kinds of systems and information, and choosing the right controls may mean the difference between adequate protection and system vulnerability. Once the selection is complete, implement the chosen security control and establish usage policies.

 

Assess security controls

With the security controls in place, the next step is to assess their functionality and outcomes. Are the controls correctly installed and operating as intended? If so, are they meeting the required security requirements? If not, then the controls will not be as effective at protecting business operations and data.

 

Authorize information systems

Once the security controls have been implemented and vetted, it is time to authorize control over the system and allow it to get to work. Correctly implemented, RMF automated workflows will begin operating to help protect the business.
 

Monitor security controls (ongoing)

Authorizing system security controls is not the final step in IT risk management; ongoing monitoring of security controls helps ensure that the risk management framework remains viable throughout its useful life. Document changes, regularly conduct impact analyses, and continue to report on security controls’ statuses to establish ongoing efficacy.
 

What are the benefits of risk management frameworks?

As previously addressed, business risk is everywhere. And, as IT systems expand and evolve, the modern digital business landscape is becoming increasingly complex. The right risk management frameworks help organizations navigate this landscape, providing a number of key advantages in the process.

The benefits of risk management frameworks include the following:

Increased supply chain security

Modern supply chains are becoming ever more complex, creating significant risks for businesses that rely on them for goods, resources, and product delivery. Effective RMF solutions make it possible for organizations to improve the quality and usability of supply-chain-relevant data streams, such as weather reports, social media trends, world news agencies, and more. As a result, they are better able to gain accurate insights into the factors that may be impacting essential supply chains.


Effective asset protection

A business is only as secure as its assets. Risk management frameworks help protect those assets, identifying relevant information, understanding, and prioritizing risks, and empowering organizations to respond quickly to mitigate and resolve emergent risks. The right framework provides a set of standards and a plan of action to ensure that the business’s most vital assets remain secure.

Reliable protection of intellectual property

Risk management frameworks likewise dictate how intellectual property may be protected against theft and misuse. Backed by relevant data and clear standards, businesses can operate, securely in the knowledge that their intellectual property is better protected and the likelihood of theft is minimized.

 

Improved reputation management

Having clear criteria of security and operational standards available and in place through all levels of a business keeps security processes consistent. This improves risk mitigation and reduces the danger of data exposure. This in turn helps protect the business from costly mistakes that could negatively impact public perception and lead to reputational damage.

 

Powerful competitor analysis

In aggressive markets, understanding competitors can be just as important as understanding oneself. Risk management frameworks incorporate disparate outside information sources, such as social media, blogs, news reports, etc., so that organizations can keep a close eye on their competition and react quickly when necessary.

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Asset Management

Asset management is a central concept in many companies today. The increasing focus on digitization and rapidly accelerating development within the digital and technological area give us new opportunities. But what does the term asset management cover, and how can new technologies help companies to optimize the processes surrounding the handling of physical assets?
 

Asset management is defined as: 'how an organization through a systematic and coordinating effort optimally manages its assets and creates value through this'.

The somewhat broad definition can be broken down so that we distinguish between tangible and intangible assets. Traditionally, asset management is used in connection with financial houses' management of capital in the form of investments. These are intangible assets. However, it is in relation to the physical assets, i.e., the material ones, that the combination of asset management and increasing digitization has great potential (see the figure below). We have written the article Asset management - why that? which is about how asset management can bring value.
 

Asset tracking (AT) and condition monitoring (CM) are the two main elements of asset management. With AT and CM, it is possible to make your assets 'smart and intelligent', and this provides completely new opportunities for optimizing the business foundation. The catalyst for this is the large amounts of data (Big Data) collected through the use of IoT.

Asset tracking is about tracking your assets. This can be done using several technologies, for example in a classic excel sheet where the location is noted or via specialized solutions. In connection with technological development, the possibility of using common tools such as GPS has become much greater, and this makes it possible to know where the asset is located right now.

Condition monitoring ensures that you know the status of the asset at a given time. CM is possible as technology and IoT allow us to retrieve data from products in (nearly) real-time. The amount of data and information that is generated today is enormous (Big Data), and therefore condition monitoring is just as much about obtaining the data that provides value and not just collecting data in general.

As a result of more data from asset tracking and/or condition monitoring, technological development makes it possible to optimize physical assets through, for example, 'machine learning'. At the same time, on the basis of data, new business opportunities can arise in the form of new services or products. The possibilities are endless!

Training

Our training consultants develop and optimize organizations' staff development and training programs. They evaluate existing training programs, align training programs with business objectives, and facilitate learning opportunities for various audiences. They create training and course materials.

Training Consultant Responsibilities:

  • Evaluating existing training and development programs.

  • Revising, modifying, and updating training materials.

  • Collaborating with internal departments to develop training materials that achieve defined learning outcomes.

  • Creating course materials and teaching aids that support content delivery and skills assessments.

  • Deploy feedback tools to assess the effectiveness of the curriculum.

  • Tracking training outcomes and ensuring alignment with business objectives.

  • Identifying individual and organizational obstacles to learning and facilitating interventions.

  • Responding to trainee questions and adjusting course content as required.

  • Facilitating the delivery of technology-based and multimedia-centered teaching.

  • Developing performance evaluation feedback channels.

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